Shipping and Returns Policy

SHIPPING AND PROCESSING

For all prints and products that are 'ready-to-ship': Please allow up to 3 business days for your order to be processed and shipped. For all made-to-order prints and frames: Please allow up to 2 weeks for your order to be printed, signed and shipped. If your print is being framed please allow up to 3 weeks. You will receive a tracking number by email within this timeframe. All artwork is wrapped with care and insured.

Australia:
Free shipping Australia wide on orders over $100.
$10 flat rate shipping on orders under $100.

New Zealand:
Free shipping on orders over $150AUD.
$15AUD shipping on orders under $150AUD.

USA and UK:
Please email: hello@meganefineart.com.au

For purchases outside of Australia you may be required to pay duty tax on your order. Please ensure you are aware of the possible charges you may incur in order to release your goods. Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non collection from Depot will result in a return of your original order amount less $60AUD to cover the costs for processing + inbound and outbound freight costs. Customs duties & Taxes are the responsibility of the buyer - if you refuse your parcel at customs due to the fees, your order will be destroyed by customs and will not be refunded by Megan E Fine Art.

 

RETURNS POLICY

Due to the sensitive nature of transporting art, returns and exchanges are not accepted for change of mind. Please ensure to review your orders carefully before confirming at checkout and contact us if you would like help before finalising your purchase.

All artwork is handled with the utmost of care during the printing and packaging process. In the unlikely event that artwork is damaged in transit, please photograph the packaging prior to opening, and then photograph the damaged art inside. Send images with your order number by email to hello@meganefineart.com.au and we will replace your order.

If you, or your framer, damage your print we ask you to please be honest. We will need to speak with the framer who unpacked the print and then ask that the damaged print be destroyed. While we can not replace the print you damaged for free, we will do our very best to replace it at a lower price.