Shipping and Returns Policy
SHIPPING AND PROCESSING
Please allow 1-3 business days for your order to be processed and shipped. Larger Fine Art Prints are made-to-order. Please allow 1-2 weeks for unframed prints to ship. If your print is being framed please allow 2-3 weeks from date of order. Your framed art will ship directly from our framer here in Brisbane to your door. Framed prints are only available for shipping within Australia. Our turn-around is often faster but please be patient during our busy times - you will receive a tracking number by email within the timeframes above. All artwork leaves us in perfect condition, wrapped with the utmost of care and insured.
Free shipping is back on all orders Australia wide.
Free shipping on orders over $100.
Please get in touch here.
Unfortunately we are unable to ship to the UK at this time.
For purchases outside of Australia you may be required to pay duty tax on your order. Please ensure you are aware of the possible charges you may incur in order to release your goods. Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non collection from Depot will result in a return of your original order amount less fees to cover the costs for processing + inbound and outbound freight costs. Customs duties & Taxes are the responsibility of the buyer - if you refuse your parcel at customs due to the fees, your order will be destroyed by customs and will not be refunded by Megan E Fine Art.
Due to the sensitive nature of transporting art, returns and exchanges are not accepted for change of mind. Please ensure to review your orders carefully before confirming at checkout and get in touch here if you would like help before finalising your purchase.
All artwork is handled with the utmost of care during the printing and packaging process. In the unlikely event that artwork is damaged in transit, please photograph the packaging prior to opening, and then photograph the damaged art inside. Send images with your order number by email to email@example.com and we will replace your order.
If you, or your framer, damage your print we ask you to please be honest. We will need to speak with the framer who unpacked the print and then ask that the damaged print be destroyed. While we can not replace the print you damaged for free, we will do our very best to replace it at a lower price.